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Terms and conditions.
Our services will be subject to the following conditions of this contract.
In order to book our activities a deposit is required according to the email quote you have been offered.
Understanding our fees: Our fees include the booking of the event or events, meals, as specified in your quote, all the tasting, linguistic support at the event either translating, tutoring, interpreting only. Transport if required is included as part of the service and offered on a private agreement basis on a private vehicle. You will not be charged by the Km.
If you require a professional driver such as a taxi please arrange with us in advance, a new price quote will be issued.
Cancellations.
One day tour:
At least a 30 calendar days notice should be given for cancellations for a no penalty refund. At least 15 days notice should be given for a 50% refund. With a notice of less than 10 days no refund will be given.
For no shows, or lateness no refunds will be given under any circumstances.
Multiple day tour
At least a 45 calendar days notice should be given for cancellations for a no penalty refund. At least 30 days notice should be given for a 50% refund. With a notice of less than 15 days no refund will be given.
For no shows, or lateness no refunds will be given under any circumstances.
We are unable to give any full or partial refunds under any circumstances for scheduled or private tours cancelled by you without the notices indicated above.
Cancellation notice must be in writing.
These fees will added to your credit card in the event of short notice cancellation/no shows.
Unforeseen circumstances.
Emilia Delizia will not be responsible for any event due to adverse weather, mechanical breakdowns, road and traffic conditions, public transport cancellations, force majeure, or any event or act of god beyond our control.
Emilia Delizia will not be responsible for compensation in the events of force majeure.
Timing.
Pick up times and drop off times are estimate, this might vary due to road traffic and road condition.
Change or cancellation by us.
In the very unlikely event that we need to cancel or change a tour or programme, we will always offer an alternative. If you accept this alternative we will rearrange the itinerary free of charge. If you decide not to take the alternative for a good reason we will do a pro-rata refund based on the number of activities. For example if you have booked 3 activities in one day and we are unable to provide one of them, we will refund 1/3.
Accuracy.
The description is provided by this website and via email as accurate as possible, sometimes small changes might occur, we reserve the right to make reasonable amendments.
Vehicle insurance
Our vehicles are fully insured to cover third parties as specified by the Italian law (legge 990 del 24/12/1969).
Customers agree to have their own travel insurance to cover any possibility of accident, cancellation, medical expenses.
Responsibility.
Emilia Delizia will not accept claims for lost, damaged or stolen properties, unless is our direct negligence.
We will be no responsible for any damage caused by the client to third parties
Children and minors must be accompanied by their parents or their legal tutors.
Emilia Delizia will not be responsible for damages to properties or injuries to people occurred while visiting, production factories, farms, restaurants, or any archeological sites owned and managed by third parties.
Clients agree to carry their passports at all the times as required by the law in Italy.
Itinerary must be agreed with us before the start of the tour, no changes will be allowed on the day of the tour. We reserve to charge €50 for any date/itinerary change made at least 7 days prior departure, subject to our availability.
Legal jurisdiction.
For any dispute, the Her Majesty Courts of England is to be acknowledged as the sole competent authority.
Data protection
Your details will be solely used to arrange the tours and holidays in Italy, these details including your email will not be passed to any third parties. We are regulated by the data protection act in the UK.